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While we want to hear about each player’s bug, the best way to keep our work efficient is for you to send us informative, descriptive reports that will help us track down and squash these bugs!įor us to see exactly where the problem you are having is, and what to fix, we need to see your log files.

Avoid the “Me, Too!” Virus: If you plan on reporting a bug, please avoid posts that only state that you experienced the bug, but provide no further information.

Even if your post is not replied to immediately, do not start a new thread or spam any threads with multiple posts. Remember, our admins are reading through all the threads, so it will actually make bug fixes faster if you simply continue another thread rather than start a new one.

Do Not Repeat: Help us keep the forum from becoming cluttered by conducting a careful search to see if there is already a thread concerning the bug you experienced.

Please keep these rules in mind before reporting a bug: By following these guidelines, you will help us fix bugs much faster to make your gaming experience even better. Thank you in advance for your cooperation.

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If you have any other information you believe is pertinent to the bug report, feel free to include it.

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Graphics Card: If running on a Windows system, please run DxDiag (Windows Key + R  DxDiag ) and save the output to a file.

Screenshot(s): If possible, please include a screenshot so our support team can see what the issue looks like.

When did the error happen?: When did you experience the bug? Please specify what day and time you encountered the issue.

Were you in the middle of a quest? Flying from one scene to another? Perhaps you were running other programs? The more details, the better

What were you doing when the bug occurred?: Please describe the steps that happened up until you experienced the bug.

Web Browser: Mozilla Firefox 7.0, Google Chrome.

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Operating System: Windows Vista, Mac OS X Mountain Lion.Username: What is your School of Dragons username?.When reporting a bug, please include the following information: Close all browser tabs except School of Dragons.To increase the quality of gameplay and/or reduce lag, please follow the following steps: Improve Gameplay Performance and Reduce LagĤ Easy Steps to Improve Gameplay Performance and Reduce Lag Streaming Music and/or Videos:To enhance and optimize your download speed and gameplay, we suggest that you do not stream music and/or videos while playing in School of Dragons.Close Other Programs:Since School of Dragons is a large game, closing other programs and browser windows will help speed up both the download process and gameplay.Internet Connection: Please check to make sure you have a strong internet connection before playing to ensure that you can quickly download the new files and features.To minimize any possible delays, please keep in mind the following: While every attempt is made to minimize both the file size and impact on players, we sometimes require new files be downloaded prior to playing which can cause a delay in getting into Berk and the School of Dragons. Often, we add new features and functionality that require new bundles of files to be downloaded for optimum performance and gameplay.

We are constantly updating and building in School of Dragons. Resolution: 1024x768 screen resolution (1920x1080 recommended).Storage: 2.0 GB available on hard drive for the game( 5.0+ GB available on hard drive recommended).Memory: 2GB available RAM (4+GB recommended).Video: 3D video card with 256 MB dedicated memory (NVIDIA or ATI with 1GB+ dedicated memory recommended).Processor: Intel Core 2 Duo Processor (or equivalent) 2.16 GHz (Intel Xenon or Core i5 2.4 GHz or faster recommended).

Operating System: For Mac- Mac OS X 10.5.2 and above (Mac 10.7.5 recommended).

Internet: Broadband Internet Connection (10+Mbps recommended 2Mbps minimum).

Sound: DirectX® 9.0c‐compatible sound card.

Resolution: 1920x1080 screen resolution (1024x768 minimum).

Storage: 2.0 GB available on hard drive for the game.

Memory: 2GB available RAM (1GB minimum, 4+GB recommended).

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Video: 3D video card with 1GB+ dedicated memory w/DirectX® 9.0c‐compatible driver (256MB minimum) NVIDIA or ATI recommended.

Processor: Pentium® 4+ (or equivalent) 3 GHz or faster recommended.

Operating System: For PC- Windows® System Requirements: Windows® XP and above (Windows 7 or 8 64-bit recommended).

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Make sure you meet the following system requirements and have the latest drivers for your video card and sound card installed:

Causes of crashes, lags, performance issues and what to do.

Player Optimization - School of Dragons 1.